Product · Helpdesk
Every ticket, in full context.
Tickets are auto-linked to the robot, its components, its deployment and its customer. The on-call engineer who logs in at 2am sees everything they need on one page.
Context
One page, everything the engineer needs
No hunting across tools. Customer communication, internal threads, monitoring alerts and the robot's own history all sit on the ticket, routed to the right person automatically.
- Native ticketing for hardware, software and operational issues.
- Every ticket auto-linked to its robot, component, deployment and client.
- Take the conversation to email, WhatsApp or phone without losing the thread.
- Preventive maintenance tasks triggered by time, usage or robot-reported events.
Routing & SLAs
Route, escalate, and hit your SLAs
On-call rotations, escalation policies and SLA timers keep the right issues in front of the right people — and give you the numbers to prove your service.
- On-call rotation and escalation policies with auto-assignment by time, location or specialization.
- Known-issue tracker linking many tickets to one underlying bug or recurring failure.
- SLA monitoring and mean-time-to-resolve analytics per client, fleet and ticket type.
- Optional inbound phone channel with recording and transcription.
Works well with
Support turns incoming issues into repairs, root-cause work and diary entries.
Stop fighting your tools.
Start scaling your fleet.
See RobotLife in action with your robots, your customers and your team.
Book a demo